PRE-ORDERS

1.What does pre-order mean?

You can purchase items from upcoming releases before they sell out. Each pre-order item is assigned an estimated pre-order date, which represents the estimated time the item is expected to ship.

 

2.How do I pre-order an item?

All items eligible for pre-order are marked as “PRE-ORDER”. You can simply add a pre-order item to your bag just like any other item and proceed to checkout.

 

3.When will I be charged for my pre-order?

You will be charged at the time you place your order. However, you can cancel your pre-order any time before it ships for a full refund.

 

4.What if I place an order for items currently available and a pre-order item?

All orders that include pre-order items will ship complete once your pre-order item becomes available. We are unable to split/partially ship the order. If you’d like the available items now, we suggest you place a separate order for those items so they ship immediately.

 

5.When will my pre-order arrive?

We will ship your pre-order as soon as it becomes available. Once it ships, we will send you an email with the tracking details so you can know when it’s expected to arrive.

 

6.Can I cancel my pre-order if I change my mind?

You can cancel your pre-order any time before it ships for a full refund. To cancel your pre-order, please reach out to our Customer Service Team and they will assist you. You can email at contact us by emailing support@playfulcase.com.

 

7.Can I change the shipping address for my pre-order?

Yes, if you would like to change the shipping address of your pre-order, please reach out to our Customer Service Team and they will assist you. You can email us at support@playfulcase.com.