SHIPPING & DELIVERY

1.How will my order ship? What are my options?

Shipping in the Most parts of the world is FREE on orders $59+! Please allow up to 7-15 business days for delivery.

Please note shipping times are after the 1-2 day processing.Shipping costs are non-refundable if your order is returned due to incorrect or missing address information. We'd be happy to resend your order, but reshipping to the correct address will incur additional shipping fees.

For orders that are returned to PLAYFULCASE due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you; however, additional shipping charges will apply to re-ship the items to the correct addres.

 

2.I entered the wrong address, what can I do?

If you entered the wrong address on your order, contact our Customer Service Team at support@playfulcase.com as soon as possible. We process and ship orders very quickly. Once the order has imported to our fulfillment facility, we have no ability to modify the address. We will make every effort to change the shipping address if we can before the order is processed.

If the order has already been processed: We will do our best to provide assistance. The original order may come back to us as undeliverable, in which case we can refund your order, less shipping.

Please place a new order shipping to the correct address.

If the order was processed and delivered to the wrong address entered at the time of ordering, you would be responsible for the charges and the order would not be eligible for a refund.

Need help? Contact our Customer Service Team for guidance, we’re happy to help. You can contact us here or email us at support@playfulcase.com.

 

3.When will my order ship?

We know how excited you are to receive your PLAYFULCASE order, we’ll do our best to make sure you receive it ASAP! Once your order is placed, it usually ships within 48-72 hours, Monday-Friday. If you place your order on Friday, it will be shipped the following week. Please allow additional processing and shipping time for weekends, holidays and sales. Once your order ships, we’ll provide you with a tracking number via email, allowing you to follow the progress of your package.

 

4.My tracking says it was delivered, but I didn't receive it?

• Please verify the shipping address on your order.
• Look for a notice of attempted delivery from the carrier.
• Look around the delivery location.  Check around the entrances of your residence for the package.
• See if someone else accepted the delivery.  Check with any family members, roommates, or neighbors who may have received the package for you without your knowing.
• Speak with the postal carrier who delivers your mail as they scan the package in order to mark it 'delivered'.
• Wait 36 hours. Packages can show as delivered while still in transit.

If your order is 36 hours past the expected delivery date, then you will want to file a missing package claim here.

Need help? Contact the Customer Service Team for guidance, we’re happy to help. You can contact us here or email us at support@playfulcase.com.